DinkyDiDolla Casino Privacy Policy

At DinkyDiDolla Casino, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at dinkydidolla.net, use the DinkyDiDolla app, or engage with any of our services. Please read this document carefully. If you have any questions, our 24/7 live chat support team is always available to help.

1. Who We Are

We are operated by The Secure100, the company responsible for running DinkyDiDolla Casino under a licence issued by the Curaçao Gaming Authority (CGA). Our platform is designed to serve players primarily in Australia and China, offering services in English and Chinese. When you use DinkyDiDolla Casino — including via our mobile-optimised website or the DinkyDiDolla casino app — you are entrusting us with your personal data, and we take that responsibility seriously.

2. Information We Collect

When you register an account, use the DinkyDiDolla login process, or interact with our platform, we may collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name, date of birth, and contact details
• Username and password created during registration
• Payment information, including PayID details used for deposits and withdrawals
• Documents submitted for identity verification (KYC), such as government-issued ID
• Communications you send us via live chat or other support channels

2.2 Information We Collect Automatically

• IP address and device identifiers
• Browser type, operating system, and technical specifications
• Login timestamps and session data tied to your DinkyDiDolla casino login activity
• Gaming history, wagering behaviour, and transaction records
• Data from your use of the DinkyDiDolla app, including interaction patterns

2.3 Information from Third Parties

• Data from identity verification and fraud prevention providers
• Information from payment processors related to your transactions
• Data shared by referral sources, including our "Bring Friends, Get Bonus" programme

3. How We Use Your Information

Here at DinkyDiDolla Casino, we use the information we collect for a number of legitimate purposes. These include:

• Creating and managing your casino account
• Processing deposits and withdrawals via PayID in accordance with our stated timeframes
• Verifying your identity to comply with our CGA licensing obligations
• Delivering bonuses such as the DinkyDiDolla bonus offers, including our Welcome Offer, Daily First Bonus, and VIP programme rewards
• Communicating important account updates, promotional offers, and service changes
• Detecting, investigating, and preventing fraudulent activity or abuse
• Improving our platform, the DinkyDiDolla casino app, and the overall user experience
• Complying with applicable laws and regulatory requirements

4. Legal Basis for Processing

Our DinkyDiDolla Casino data processing activities are conducted on the following legal grounds:

• Contractual necessity — we need your data to provide our services under the agreement formed when you register
• Legal obligation — we are required to collect and retain certain information under our CGA licence conditions
• Legitimate interests — we may process your data to protect our platform, prevent fraud, and improve our services
• Consent — where you have provided explicit consent, such as for marketing communications

5. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following types of organisations in order to operate our services effectively:

• Payment service providers (including PayID processing partners)
• Identity verification and KYC compliance providers
• Game software providers such as Jili, Booongo/BNG, VPower, and others
• IT and cybersecurity service providers maintaining our infrastructure
• Regulatory authorities and law enforcement where legally required

All third-party partners we work with are required to handle your data securely and in accordance with applicable data protection standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within the DinkyDiDolla casino app to enhance your experience. These tools help us remember your preferences, keep you securely logged in to your DinkyDiDolla login session, and analyse traffic patterns to improve our services. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations under the CGA licence. In most cases, we are obligated to retain transaction records and account data for a minimum of five years following account closure. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us through our 24/7 live chat support. We aim to respond to all requests within 30 days.

9. Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. Our DinkyDiDolla Casino platform uses encryption protocols to safeguard data transmitted between your device and our servers. While we work hard to protect your information, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your account.

10. Responsible Gaming and Data

As part of our commitment to player welfare, we may use your account data — including deposit history, gaming frequency, and wagering patterns — to identify signs of problem gambling. This allows us to fulfil our obligations under our CGA licence and to intervene where necessary to protect vulnerable players. This processing is carried out in your interest and forms part of our responsible gaming programme.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or the features available through DinkyDiDolla Casino. When we make material changes, we will notify you via our platform or through your registered account. Continued use of our services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team through the live chat feature available 24/7 on our website and within the DinkyDiDolla app. We are here to help and will do our best to resolve any concerns promptly.